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SAP CRM Technical Online Training (Keen IT Technologies Pvt Ltd )
What is crm technical ? Customer relationship management (crm) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.
The overall goals of CRM are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.
Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments. measuring and valuing customer relationships is critical to implementing this strategy
Sap crm technical is different from crm functional in that this training involves handling the web ui configuration and customization specifically to suite the requirements of the business
SAP CRM Course details
Sap crm technical ( web ui & middleware ) training details:
I. Basics of sap crm
Basic sap gui navigation
Introduction to sap crm
Crm functional overview
Ii. Object oriented abap ( oo abap )
Exceptions ( class level & method level )
Building global class
Iii. Bsp ( business server pages )
Page flow logic
Mvc ( model view controller )
Iv. Crm 2007 web ui
Generic interaction layer ( basics )
Business object layer
Ui component development and enhancement concepts
V. Crm 2007 web ui
Component interface and usage of components
Cross component navigation
Editable overview pages
Enhancement of data model with application enhancement tool ( crm 7.0 )
Vi. Crm 2007 web ui .
Enhancement of generic interaction layer component
Component enhancement examples.
Global data context
Pop up windows
Vii. Profitability analysis configuration
Viii. Easy enhancement workbench.
- Introduction to crm architecture and middleware
- Connection to sap back-end system to as sap crm system
- Crm middleware / administration console
- Messaging bdoc.
- Initial load
- Delta load
- Request / data flow
- Configuration & monitoring
- Custom data exchange between crm and ecc
- Bdoc extensions.
For any enquery/ feedback please contact us
Please feel free to mail us for demo session or call @ 9989754807
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