Support Engineer – REMOTE Jobs from USA | Cloud Linux Inc Hiring 2022 | Cloud Technology

  • Full Time
  • Remote
  • USA
  • Applications have closed

Website Cloud Linux Inc

Cloud Technology Jobs in Globally Remote Locations, USA for Support Engineer Vacancy | Cloud Linux Inc Recruitment Hiring 2022

 

Cloud Linux Inc, is currently looking for a Support Engineer. For this role, you will have the following job responsibilities and skill sets:

 

Support Engineer: Brief Job Details

Experience: experience required

Job Location: Globally Remote Locations – United States of America

Education: Engineering

Job Function: Support, Cloud, Engineering

Skillset required: Linux, Cloud, Support

Nationality: Any Nationality

Gender: Male/female

Number of Total Vacancies: Not disclosed

Company Industry: Cloud, digital, technology

 

Job Description for Support Engineer Vacancy in Globally Remote Locations, United States of America

 

Location: Globally Remote Locations, USA

Company: Cloud Linux Inc

Job Title: Support Engineer

 

Support Engineer is responsible for the initial handling of tickets and ensuring that customer inquiries/issues regardless of the product line get off to a successful start. The Support Engineer will gather information for a ticket, search for resolution in the documentation, review known error/bugs database, and work for a quick resolution. Where a resolution is not possible (SLA impact or skills lacking), the Support Engineer will escalate the ticket to the correct Specialized Support Team. This role acts as being the face of the company, representing the Global Services organization.

As a result, a Support Engineer is responsible for exhibiting the most positive impactful first engagement with the customer, providing effortless customer experience, and demonstrating strong listening/understanding skills and empathy.

Support Engineers are expected to be well familiar with internal policies and procedures and external and internal technical documentation. Support Engineers are also expected to help manage and contribute to the Help Centre documentation.

Location Remote Work Anywhere, REMOTE

Job Responsibilities

What you’ll need to succeed:

  • Give world-class support to worldwide customers
  • Work closely with developers, troubleshooting, bug-fixing, and issue-tracking
  • Engage directly with customers, make sure they’re happy, loving us and our products
  • Involve yourself with product development, using your insight of customer’s issues and use cases
  • Create Knowledge Base articles based on your findings

Job Requirements, Required Skills & Educational Qualifications

To be considered for this role, you need to meet the following requirements:

Required skills & Qualifications :

  • Technical, a passionate problem-solver with a customer-centric mindset
  • At home with Linux, because you’ll be supporting the world’s best web hosting Linux-based operating system, and other leading Linux-based products
  • Organized, resourceful, and responsive, because you’ll be working remotely, at home, or wherever suits you best
  • Flexible, willing to work shifts or do what’s necessary to help our customers on a 24/7/365 basis

 

Job Benefits

What’s in it for you?

    • A great opportunity for professional development within the young and fast-growing company.
    • Interesting and challenging projects.
    • Knowledge-Exchange.
    • Remote work with long-term employment on a full-time basis under contract.
    • Flexible working hours.
    • Paid one month vacation per year and sick leaves
    • Medical insurance reimbursement.
    • English educational programs
    • Individual coach sessions.
    • Ability to study and attend seminars and training according to the request.
    • Co-working and gym/sports compensations
    • The opportunity to receive a reward for the most innovative idea that the company can patent.

About: Cloud Linux Inc.
Our company is Cloud Linux Inc. – the maker of the #1 Linux based Operating System. We develop our products — CloudLinux OS, KernelCare, Imunify360, and Imunify Email — using the most innovative technologies. Our products are used by thousands of companies around the world, including Dell, GoDaddy, IBM, Zoom, and many others.

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July 24, 2022 3:07 pm