Website Owens Asia Inc
IT Software Jobs in Land O’ Lakes, Florida, USA for Technical Support Vacancy | Owens Asia Inc Recruitment Hiring
Owens Asia Inc, is currently looking for eligible candidates for Technical Support role for Land O’ Lakes, Florida, United States. For this role, you will have the following job responsibilities and skill sets:
Technical Support: Brief Job DetailsExperience: experience required Job Location: Land O’ Lakes, Florida, United States Monthly salary: $31.5K – $39.9K a year [ estimated salary for this position for Land O’ Lakes location in Florida] Education: Graduate or any relevant degree or diploma in the relevant field Job Function: Technical support Skillset required: computer software and hardware knowledge to assist customers Nationality: Any Nationality Gender: Male/female Number of Total Vacancies: Not disclosed |
Job Description for Technical Support Vacancy in Land O’ Lakes, Florida, US
The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.
Job Responsibilities for Technical Support Role:
What you’ll need to succeed:
- Provides technical support and guidance to resolve users’ computer hardware and software problems.
- Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
- Applies knowledge of computer software and hardware to assist users in resolving problems.
- Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
- Coordinates service or replacement of defective products from vendors and manufacturers.
- Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
- Drafts or revises user training manuals and procedures.
- Maintains logs of support services provided in the ticketing system or other appropriate databases.
- Develops training materials and/or provides onsite training as requested.
- Performs other related duties as assigned.
Job Requirements, Required Skills & Educational Qualifications
To be considered for this role of Technical Support, you need to meet the following requirements:
Required skills & Qualifications:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite.
- Thorough understanding of technology commonly used by clients and employees.
- Ability to explain technical problems to non-technical employees.
About: Owens Asia Inc.
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