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Customer Self Service Portal – CRMJetty
Additional Info
State of the Country | California |
Classified ad is posted by | Company |
A Few keywords that are highlight of your Advert. | it self service portal, it service portal |
Classified Highlights | Make it a point to streamline your IT services with our customer-centric custom built IT service portal. Say NO to the hassle of maintaining huge volumes of documents manually and let your clients take the wheel. Make customers’ services transparent by enabling them to raise tickets and track their progress easily with our custom IT self-service portal. |
Advertisement Description:
There was a time when people had no option but to call customer service for every query or issue. They had to put up with those long wait-times on the customer service line during peak hours. Further, the hours to call a customer service number were generally fixed.
A customer self-service portal primarily includes the following components:
FAQs
Online Community
Ticketing Service
How-to-Guide and Video
Knowledge Base Articles
User Manuals
Help Documentation
Search functionality
Chatbots
How a Customer self-service Portal Benefits
Reduces Customer Support Expenses
Enhances Productivity
Improves Overall Sales
24/7 Customer Support
Enhances Content Delivery
Boosts Website Traffic
Levels up Social Media Visibility and Outreach
More Cost-Effective than Other Customer Service Types
How to Make a Customer self-service Portal Better?
Define Clear Goals
Make Your Portal Easily Accessible
Organize Your Portal Well
Provide a Search Bar
Keep the Language Simple
Link to Relevant Support Resources
Keep It Fully Responsive
Enable Community Forums
Encourage Customers to Use Your Portal
Keep Your Support Team on Stand-By
Update Your Content and Include Videos
Include Onboarding Process
For any kind of open plugins and extensions, contact us at sales@crmjetty.com or call us on +91-9106747559. For more information: https://www.crmjetty.com/it-self-service-portal-development/
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