Originally posted on April 23, 2019 @ 2:01 am
Biometric modalities are growing at a rapid pace, but not every device comes equipped with facial recognition, retina scanning or palm geometry scanning capabilities.
It’s essential for banking institutions to be aware of accessibility when considering offering biometric functionality to mobile users.
For example, HSBC is one of the latest financial institutions to offer Face ID to facilitate the login process for mobile app users. Through user research, HSBC discovered that a fifth of their corporate account holders used an iPhone X for mobile banking. With biometric authentication, HSBC is able to improve the login process for users with an accessible modality all while adding an additional layer of security backed by Apple’s 30,000 point-grid map that’s accurate to one in a million users.
Addressing User Needs With Biometric Authentication
Banks still have work to do to become digitally proficient in the eyes of mobile banking customers. Looking ahead, the success of banking mobility will be measured by how well financial institutions select features that encourage mobile engagement and preserve trust through mobile app usability. Biometric authentication will play a huge role in this growth period by making mobile banking activities more secure, efficient, and convenient.
4 Ways to Improve the Mobile Banking Experience
Mobile banking is on the rise in Canada. According to the Canadian Bankers Association, the number of mobile banking transactions completed with the big six Canadian banks in 2017 reach 398 million, and 68 percent of Canadians claim they do most of their banking digitally using online and mobile banking. Furthermore, 32 percent of retail bank customers identified themselves as “digital-only” customers, opting to do their banking online or via mobile without visiting a branch.
For More: http://www.fortifive.com/in/
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