Customer Care Executive Jobs in Dubai for IT Sector Vacancy 2024 in UAE | Careers @Al Haktur IT Solutions

Al Haktur IT Solutions

IT Industry Jobs in Dubai, UAE for Customer Care Executive Vacancy | Al Haktur IT Solutions Recruitment Hiring 2024

 

Al Haktur IT Solutions, is currently looking for a Customer Care Executive. For this role, you will have the following job responsibilities and skill sets:

 

Customer Care Executive: Brief Job Details

Experience: Previous 1-2 yrs Customer Care Experience required

Job Location: Dubai – United Arab Emirates

Education: High school diploma or equivalent

Job Function: (Customer care, consumer support)

Skillset required: Customer support

Nationality: Any Nationality

Gender: Male/female

Number of Total Vacancies: Not disclosed

Company Industry: IT

 

Job Description for Customer Care Executive Vacancy in Dubai, United Arab Emirates

 

Location: DUBAI, AE

The Dome Tower – Suite 302 – Jumeirah Lake Towers – Dubai

Company: Al Haktur IT Solutions

Job Title: Customer Care Executive

– Interact with clients in a professional and courteous manner to understand and address their inquiries, concerns, and requests.
– Provide timely and accurate responses to client inquiries via phone, email, and other communication channels.
– Maintain a thorough knowledge of Al Haktur IT Solutions’ products and services to effectively assist clients.
– Collaborate with other teams within the company to resolve client issues and escalate complex problems when necessary.
– Ensure client satisfaction by actively seeking feedback, tracking client interactions, and following up on service requests.
– Manage and maintain client records, including contact details, inquiries, and resolutions in our CRM system.
– Promote and educate clients on additional products or services that may benefit them.

 

Customer Care Executive Job : Requirements, Required Skills & Educational Qualifications

To be considered for this role, you need to meet the following requirements:

Job Types: Full-time, Contract

Proven experience in a customer service or client-facing role.
– Excellent communication and interpersonal skills.
– Strong problem-solving abilities and attention to detail.
– Ability to remain patient and composed while dealing with challenging situations.
– Familiarity with customer relationship management (CRM) software is a plus.
– Knowledge of IT products and services is an advantage.

Company Industry

IT

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February 8, 2024 7:50 am