Visa
Senior Manager (HR Technology Operations) Jobs in Bangalore, India in Visa Company
Product & Project Management (Technical) Vacancy for Experienced Professionals with Masters, MBA, JD, MD, relevant degree
Job Description for Senior Manager (HR Technology Operations) Vacancies in Bangalore (Visa )
The HR & Learning Technology team at Visa is looking for a Technical Support Sr Manager to help manage and grow our HR Technology Operations team in Bangalore. In this role, you will be responsible for an impactful team that continuously provides outstanding customer support. You will be collaborating with your team to resolve customer issues related to HCM, Recruiting, Learning or Talent applications. The Operations team is also responsible for Visa activities like Privacy Attestations, Certificate Expiration Management, Service Impact Assessments, supporting Audit requests etc.
The position is based at Visa’s offices in Bangalore, India.
Role and Responsibilities of Senior Manager (HR Technology Operations) @VISA:
Develop a team of Application Support Analysts whose role is to dig in and come up with solutions to a variety of time-sensitive, operational critical issues.
Provide Tier 2 level support when required including basic Workday configuration.
Assist employees and HR Business Partners who require information and support on managing Workday (and other HR solution) as it relates to HR solutions.
Identify and resolve application issues identified by employees and HR Business Partners using Workday.
Collaborate with internal customers and business analysts for requirement clarifications and solution designing.
Build documentation for all aspects of a technical infrastructure.
Participate in project meetings/daily scrums and communicate development status.
Troubleshoot Workday Business Processes (BP’s) and perform Workday configuration.
Senior Manager (HR Technology Operations): Job Qualifications
8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.
Preferred Qualifications
Demonstrable ability to collaborate and build strong relationships with customers and to engage across corporate functions (Services, Product Management, Development, QA, Operations)
Ability to generate a sense of urgency and rally appropriate resources
Strong problem solving, priority setting, facilitation, multi-tasking, and analytical skills
Demonstrable ability to mentor, coach and lead a team to success
- Hiring Organization: Visa
- Primary Job Location: Bangalore, India
- Work Schedule: Full time
- Employment Type/domain/functioning: Product & Project Management (Technical)
- Job Level: Management level